Ukukhansela, Ukuhwebelana Nezimbuyiselo

(Kuyasebenza kuphela kokuthengiwe okwenziwe esitolo online)

Ukukhansela

Ama-oda okungakhokhwanga kuwo ngempumelelo kuzokhanselwa ngemuva kwezinsuku zebhizinisi ezi-2.

Ukuze ukhansele i-oda lakho, ungaxhumana nathi ngeNsizakalo Yokusekela Amakhasimende noma nge-imeyili ku contact@asfo.store. Sazise inhloso yakho, okubonisa i-oda, invoice nezinombolo zokuthengisa, imikhiqizo ukubuya nezizathu zalokho.

Ukukhansela i-oda kungenzeka kuphela phakathi kwenqubo yokulungiselela i-oda nangaphambi kokuwuthumela, futhi kungacelwa iklayenti noma i-Pharmacy uma kwenzeka kukhona izinguquko ezenziwayo ezimeni ezibalulwe ngenqubo yoku-oda online. Esimweni lapho sekuvele kwenziwa inkokhelo yenani lokuthenga, lokhu kuzobuyiselwa kwikhasimende ngendlela efanayo yokukhokha. Uma kwenzeka ukhansele i-oda lakho, isimo se-oda sizoguqulwa sibe "Khanseliwe".

Ukuhwebelana noma Ukubuyisa

Uma ngasizathu simbe, i-oda alihlangabezani nokulindelwe, ungawubuyisa. Kulokhu, uzoba nezinsuku eziyi-15 zokusithumela imikhiqizo yakho yokuthi ibuye.

Noma yikuphi ukubuya / ukushintshaniswa kwezinto kufanele kulandele imibandela elandelayo:

  • Izinto ezibuyisanayo kufanele zibe sezimweni ezinhle (izimo zokuthengisa), ngephakheji yangempela engafakwanga, ngaphandle kokuthi izame futhi ihambisane ne-invoice yayo. Uma iphakethe lilimele futhi izinto zibonisa noma yiziphi izimpawu ezicacile zokusebenzisa, asikwazi ukwamukela ukushintshaniswa kwalo noma sibuyise inani laso.

  • Yonke imikhiqizo kumele ihambisane nanoma yimaphi amaresidi okuthenga.

Uma kwenzeka ufuna ukushintshanisa noma ukubuyisa noma yiziphi izinto zakho, ungakwenza futhi ngqo ekhemisi inqobo nje uma uthatha invoice yokuthenga nawe.

Uma uthanda, ungaxhumana nabasizi bethu beKhasimende ngokuthumela nge-imeyili lapho usithinta, usazise ngezinhloso zakho zokushintshana noma ukubuya, okubonisa uku-oda, invoice nezinombolo zokuthengisa, imikhiqizo ukubuya nezizathu zalokho. Ngemuva kwalokhu oxhumana naye, uzonikezwa imiyalo yokuqhubeka nenqubo yokushintshana noma yokubuya. Kunoma ikuphi isimo uma kufanele uthumele noma yiziphi izinto ngaphandle kokuxhumana kwangaphambilini, ngoba ngeke kucatshangwe ukuthi zishintshanisiwe noma ziyabuya. 

Ngemuva kokuxhumana nensizakalo yethu yokusekelwa kwamakhasimende nokunikezwa imiyalo yokushintshana noma yokubuyisa, kufanele usithumele into yakho ifakwe kahle futhi ngokuya ngemibandela ebalulwe ngenhla, ekhelini lethu:

I-Farmácia Sousa Torres, SA.

I-Centro Comercial MaiaShopping, lojas 135 e 136

AmaLugar de Ardegães, 4425-500 Maia

Asemukeli ukubuyiswa kwemikhiqizo elandelayo: Imithi, Ukudla (kufaka phakathi noma yiluphi uhlobo lobisi, ukudla kwezingane, izimbiza zokudla zezingane, njll.), izinto ze-aorthopaedic ngezinyathelo ezithile, ukucindezela amasokisi, noma iyiphi enye into eyenziwe ngezifiso nezinye ezimakwe njengaleyo ethengwe yinoma yimuphi umsebenzi wasekhemisi.

Izici okufanele zibhekwe:

Uma ukhetha ukushintshanisa umkhiqizo, sikwazisa ukuthi:

Izimali zokuposa ekhelini lethu zikhokhiselwa ikhasimende, ngaphandle kwamakhasimende alimale ngenxa yokuhamba komkhiqizo noma izinkinga zobuchwepheshe. Kulezi zimo, imali yokuposa izoqinisekiswa yiSousa Torres SA Pharmacy. Ukushintshana kuzokwenziwa kuphela ngemuva kokuqinisekisa isimo somkhiqizo nokuhambisana nemibandela ebalulwe ngenhla.

Uma ukhetha ukubuyisa inani elikhokhelwe, sikwazisa ukuthi:

Izimali zokuposa ekhelini lethu zikhokhiselwa ikhasimende, ngaphandle kwamakhasimende alimale ngenxa yokuhamba komkhiqizo noma izinkinga zobuchwepheshe. Kulezi zimo, imali yokuposa izoqinisekiswa yiSousa Torres SA Pharmacy. Ukubuyiselwa kwemali kufaka inani eliphelele le-oda (imikhiqizo nemali ekhokhwayo yokuposa), ngaphandle kokuthi insizakalo yethu ayikhokhelwa ngesizathu sokubuyiselwa okunje - kulezi zimo, imali yokuposa izodonswa kwinani eliphelele lembuyiselo. Ukushintshana kuzokwenziwa kuphela ngemuva kokuqinisekisa isimo somkhiqizo nokuhambisana nemibandela ebalulwe ngenhla.

Yini okufanele uyenze lapho uthola iphakethe noma into elimele?

Uma kwenzeka iphakethe elithumelayo lonakaliswa, kufanele uqinisekise okuqukethwe kwalo ngesikhathi sokulethwa futhi wazise othwala masinyane, ngokuxhumana ne-Customer Support Service yethu ngemuva kwalokho.

Kufanele futhi uthintane nabasizi bethu beKhasimende lokusekela uma kungenzeka uthole iphakheji ezimeni eziphelele, kodwa ngezinto ezilimele ngaphakathi.